7zbet Privacy
Policy

When you interact with the 7zbet platform — whether by registering an account, making a deposit, placing a bet, contacting support, or simply browsing the website — we may collect certain categories of personal information. This section details exactly what we collect and under what circumstances.

Registration and Account Information: When you create a 7zbet account, we collect the information you provide directly during the registration process, including your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to establish and maintain your player account and to verify your identity in accordance with our Know Your Customer (KYC) obligations.

Identity Verification Documents: As part of our KYC process, we may request and collect copies of government-issued identification documents — such as your Bangladesh National Identity Card (NID), passport, or driving licence — along with proof-of-address documents and, where applicable, proof of ownership of the payment method you use on the platform.

Financial and Transaction Data: We collect records of all financial transactions carried out on your 7zbet account, including deposit amounts, withdrawal requests, payment method identifiers (such as bKash mobile numbers or the last four digits of a bank card), and transaction timestamps. This data is retained for accounting, fraud prevention, and regulatory compliance purposes.

Betting and Gaming Activity: We collect detailed records of your betting and gaming activity on 7zbet, including markets wagered on, stake amounts, game sessions, in-play betting activity, bonus redemptions, and VIP programme participation. This data is used to personalise your experience, improve our product offering, and fulfil our responsible gaming monitoring obligations.

Device and Technical Data: When you access the 7zbet platform, our servers automatically collect technical information about your device and connection, including your IP address, browser type and version, device operating system, screen resolution, referring URL, and session duration. This data is used for security monitoring, fraud detection, and service optimisation.

Communications Data: When you contact 7zbet's customer support team — whether via live chat, email, or any other channel — we retain a record of the content of those communications, together with your contact details and any resolution notes generated by our support team. This data is used to resolve your query and to improve our support quality.

7zbet processes your personal data only for specific, legitimate purposes and only to the extent necessary to fulfil those purposes. We do not use your personal data for any purpose that is incompatible with the reason for which it was originally collected. The following sets out the primary purposes for which we use the data we collect from you.

Account Management: We use your registration data to create and maintain your 7zbet player account, to authenticate your identity when you log in, and to communicate important account-related information to you — including security alerts, verification requests, and changes to account status.

Service Delivery: Your betting and gaming activity data, financial transaction records, and device information are used to deliver the core services of the 7zbet platform — including processing bets and wagers, crediting winnings, processing deposits and withdrawals, awarding bonuses, and maintaining your VIP programme status.

Identity Verification and Fraud Prevention: We use KYC document data, financial data, and technical data (including IP address and device fingerprinting) to verify your identity, confirm your age and eligibility, detect and prevent fraudulent account activity, identify and block duplicate account registrations, and monitor for money laundering indicators.

Responsible Gaming Monitoring: 7zbet uses your betting activity data, deposit history, and session data to monitor for indicators of problem gambling behaviour. Where such indicators are identified, we may use this data to trigger responsible gaming interventions such as personalised messages, deposit limit suggestions, or proactive outreach from our player welfare team.

Legal and Regulatory Compliance: We are required by applicable laws and regulations to retain certain categories of data for defined periods. We use your personal data to comply with these obligations, including anti-money laundering record-keeping requirements, age verification obligations, and responses to legitimate requests from law enforcement or regulatory authorities.

Service Improvement and Analytics: We use aggregated and anonymised data derived from platform activity to analyse trends, optimise game and product offerings, improve the user interface of the 7zbet platform, and inform business decisions. Aggregated analytics data does not identify individual players.

Marketing Communications: If you have opted in to receive marketing communications from 7zbet, we may use your contact details and platform activity data to send you personalised promotional offers, bonus notifications, and relevant product updates. You may withdraw your consent to receive marketing communications at any time by updating your account preferences or by contacting our support team.

7zbet does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Your data is shared with external parties only where it is strictly necessary to operate our platform, comply with legal obligations, or protect the security and integrity of our services. The following categories of third parties may receive limited personal data from 7zbet in the course of normal platform operation.

• Payment Processing Partners: To process your deposits and withdrawals, we share relevant financial transaction data with our payment processing partners — including mobile financial service providers (bKash, Nagad, Rocket, Upay), card scheme processors (Visa, Mastercard), and partner banks (Dutch-Bangla Bank, BRAC Bank). Only the minimum data required to execute the transaction is shared.
• Identity Verification and KYC Providers: We may engage specialist third-party KYC and identity verification service providers to assist in verifying the identity and age of our players. These providers process identity document data on our behalf under strict data processing agreements and are not permitted to use this data for any purpose other than verification.
• Fraud Detection and Security Services: We use third-party fraud detection and cybersecurity services to help identify suspicious account activity, bot traffic, and coordinated fraud attempts. These services may process technical data including IP addresses, device identifiers, and behavioural analytics signals.
• Customer Support Platform Providers: Our live chat and customer support infrastructure may be powered by third-party service providers. Communications data generated through these channels is processed on our behalf under appropriate data protection agreements.
• Game and Software Providers: Where you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, or Microgaming, limited gameplay data may be shared with those providers as part of the game session integration. These providers are contractually required to handle this data in accordance with applicable privacy standards.
• Legal and Regulatory Authorities: In cases where we are legally required to do so — for example, in response to a court order, a law enforcement request, or a regulatory investigation — 7zbet may disclose personal data to the relevant authority. We will always seek to minimise the scope of any such disclosure and will notify affected players where legally permitted to do so.

All third-party service providers who process personal data on behalf of 7zbet are required to maintain appropriate technical and organisational security measures, and are prohibited from using 7zbet player data for any purpose beyond the specific service they are engaged to provide.

The 7zbet website uses cookies and similar lightweight tracking technologies to ensure that the platform functions correctly, to remember your preferences, and to help us understand how players navigate and use the site. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

What Are Cookies? Cookies are small text files that are placed on your device by a website when you visit it. They are widely used across the internet to make websites work efficiently and to provide useful information to website operators. Cookies cannot execute code or deliver viruses to your device, and they do not access any personal files stored on your device.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential for the 7zbet website to function. They enable core features such as user session management (keeping you logged in as you navigate between pages), security token validation, and load balancing. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies allow the 7zbet platform to remember choices you have made — such as your preferred language, odds display format, and sports betting market preferences — so that we can provide a more personalised experience on your return visits.
• Analytics Cookies: We use anonymised analytics cookies to collect aggregate data about how players use the 7zbet platform — including which pages are most visited, how long sessions last, and at what points users leave the site. This data helps us improve the design and content of our platform. Analytics data is anonymised and does not identify individual users.
• Security and Fraud Detection Cookies: These cookies help us identify suspicious activity, detect bot traffic, and protect the integrity of the platform and our players' accounts. They form part of our fraud prevention infrastructure.

Managing Your Cookies: Most modern web browsers allow you to control cookie settings through the browser's privacy or settings menu. You can set your browser to refuse all cookies, to alert you when a cookie is being set, or to delete existing cookies. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your 7zbet account and will impair the functionality of the platform. Disabling other cookie categories will not prevent you from using the core features of the site but may reduce the level of personalisation available to you.

7zbet does not use third-party advertising cookies, retargeting pixels, or cross-site behavioural tracking technologies on its platform.

7zbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no system can guarantee absolute security, we are committed to maintaining a high standard of data protection across all aspects of our platform infrastructure.

Technical Security Measures: All data transmitted between your device and the 7zbet platform is encrypted in transit using Transport Layer Security (TLS). Personal data stored on our servers is encrypted at rest. Access to personal data is restricted to authorised 7zbet personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication for all internal systems. Our infrastructure is monitored continuously for security anomalies and intrusion attempts.

Payment Security: 7zbet does not store complete payment card numbers on its servers. All card transactions are handled through PCI-DSS compliant payment processors. Mobile wallet transactions via bKash, Nagad, Rocket, and Upay are processed through secure API integrations with those providers and do not expose wallet PINs or authentication credentials to 7zbet's systems.

Data Retention: We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active account relationship with 7zbet, plus a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction and Betting Records: Retained for a minimum of five years from the date of the transaction or betting activity in question.
• Communications Data: Customer support correspondence is retained for a minimum of two years from the date of the relevant interaction.
• Technical and Device Data: Log files and session data are typically retained for 90 days, after which they are either anonymised for aggregate analytics purposes or deleted.
• KYC Documents: Identity and address verification documents are retained for the duration of your account relationship plus five years following account closure.

When personal data is no longer required and its retention period has expired, 7zbet ensures that it is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.

7zbet respects your rights as an individual with regard to your personal data. The following rights are available to all registered players on the 7zbet platform. To exercise any of these rights, please contact our support team via live chat or by email at support@7zbet.app. We will acknowledge your request promptly and aim to respond in full within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data that 7zbet holds about you, together with information about how that data is being used. This is sometimes referred to as a Subject Access Request (SAR).
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your account settings on the platform.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing. Please note that this right is subject to our legal obligations to retain certain data categories — for example, transaction records required under anti-money laundering regulations cannot be deleted on request.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved, or while an objection to processing is under consideration.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and without the need to provide any justification. Where you object to marketing processing, we will cease using your data for that purpose immediately.
• Right to Data Portability: Where your data is processed on the basis of your consent or on the basis of a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to Withdraw Consent: Where 7zbet processes your personal data on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

7zbet will not charge a fee for processing any privacy rights request in ordinary circumstances. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, and will explain our reasoning in writing.

The 7zbet platform is strictly intended for adults aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. Our registration process requires players to confirm that they are 18 or older, and we conduct age verification checks as part of our KYC process to enforce this requirement.

If 7zbet becomes aware that personal data has been collected from an individual who is under 18 years of age, we will take immediate action to close the associated account, void any bets placed, return any net deposits, and permanently delete all personal data associated with that underage registration from our systems, subject only to any retention obligations arising from anti-fraud or legal compliance requirements.

Parents and guardians who are concerned that a minor in their household may have accessed or registered on the 7zbet platform are encouraged to contact our support team immediately at support@7zbet.app. We take all such reports seriously and will investigate and act on them promptly.

We also recommend that parents and guardians make use of parental control software to restrict access to online gambling platforms on shared or family devices. More information on responsible gaming tools — including self-exclusion options for adults who wish to restrict their own access — is available on our Responsible Gaming page.

7zbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulation, or improvements to our platform and services. When we make material changes to this policy, we will notify registered players via the platform or by email to the address held on your account. The effective date at the top of this document will be updated to reflect the date of the latest revision.

We encourage all players to review this Privacy Policy periodically to stay informed about how 7zbet collects, uses, and protects your personal data. Continued use of the 7zbet platform following notification of a material change to this policy constitutes your acceptance of the revised terms.

Contact Us About Privacy: If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 7zbet handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries thoroughly and within a reasonable timeframe.

• Email: support@7zbet.app (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the 7zbet platform
• Response Time: We aim to acknowledge all privacy enquiries within 48 hours and to provide a full response within 30 calendar days
• Platform: 7zbet.app — serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar

This Privacy Policy should be read alongside 7zbet's Terms & Conditions and Responsible Gaming Policy, both of which are available on this website. Together these documents govern your relationship with 7zbet and describe the rights and obligations of both parties.